Featured Review: BornFree Newborn Gift Pack & Microwave Sterlizer: BPA Free, Baby Approved

03/06/2008 at 10:56 AM ET

Images1 BornFree™ is a company that is becoming very popular for its theirBisphenol-A (BPA) free bottles and sippy cups. Bisphenol-A, achemical compound found in many plastic bottles, may cause developmental andneurological problems if it leaches into the liquids inside the bottle. BornFree bottles are100% BPA-free and tough enough to withstand frequent washings andsterilizations without scratching or degrading. Click here to read the Z Report on BPA and bottles and sippy cups and click here to read our Bronwyn’s recent post on this very subject.

Celebrities who use BornFree bottles to feed their babies are Tori Spelling and Dean McDermott, as well as Nicole Richie and Joel Madden. Liev Schrieber was also recently spotted feeding baby Alexander "Sasha" Pete with a BornFree bottle.

Click here to read the rest of the BornFree review.

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lele on

i have born free bottles… both glass and plastic. they are great my only complaint is the glass bottles the logo/ounce markings come off after frequent washes. my daughter is 2 months and i cannot see how many ounces i am giving her already. the plastic holds on to the graphics.

Stephan on

I’ve bought a dozen of their bottles and the text and lines have completely faded in the dishwasher. Since I have 12 it took about three months since we don’t have to constantly wash the same bottle. I also have a couple of their plastic bottles and those do not fade. Mind you they explicitly state the bottles are dishwasher proof.

What I find troubling about this company is that their customer service is very bad: they just ignore you. I’ve emailed them directly and via their site and only after repeated attempts I got one reply stating that they would get in touch but that it was very busy time for them. One month later still no reply of course let alone a resolution of the issue.

So be warned, this company might look nice and friendly but in the end when there are issues with their goods and you try to get things solved you’ll just be ignored. I guess the company is not mature enough to take customer service and after sales seriously.

Ironically on their contact webpage their tag-line is:
“Try us out. You will not be disappointed.”

Well I did and I am completely disappointed. I would think replying on emails, especially when your customers have legitimate complaints is the bare minimum you should do. Clearly they have no problem offending honest people who spend on their products.

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